This article is written by Jeremiah Uke, a Contributor Author at Startup Istanbul. Over the years, Freshdesk used to build customer service software for big companies and corporations, this has changed dramatically as small startups have now started worryingabout public data. Because if you do something wrong, someone can write a bad Yelp review on you, or start a conversation on Twitter about how bad your service is. When Facebook announced bots on the Messenger app, Messenger was going to become an operating system for businesses to run on, businesses like Bank of America have bots which give basic customer service. Freshdesk also introduced machine learning powered solutions to improve customer support on the platform.